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EVIDENCE-BASED FOCUSSED
PSYCHOLOGICAL INTERVENTIONS
Major focussed psychological strategies shown to
be evidence-based for a number of psychological disorders and included
as focussed psychological strategies in the MBS for the Better outcomes
in mental health care initiative.
Focussed Psychological Strategies
1. Psychoeducation
2. Motivational interviewing
3. Cognitive-behavioural therapy
Behavoural Assessment:
-to be advised
Behavioural
interventions:
- behaviour modification
-exposure techniques
-activity scheduling
Cognitive interventions:
- cognitive therapy
4.
Relaxation strategies
- progressive muscle relaxation
- controlled breathing
5. Skills training
- problem-solving skills
training
- anger management
- social skills training
- communication training
- stress management
- parent management
training
6.
Interpersonal therapy
7. Relapse Prevention
-to be advised
Psycho-education
It may seem strange to recommend psycho-education as an independent
intervention when education is part of all good clinical care where you
engage the patient and begin to build a therapeutic partnership. The principles
of adult education tell us that reinforcement is a key to effective outcome
so expect to have to repeat this information. Psycho-education involves
explaining the disorder to the patient and answering the patient's questions
about the disorder. Typically, you would provide information at an appropriate
level and this would include education about how common their disorder is,
what symptoms people have, any complications or other problems, what causes
it, what will happen in the longer term, what treatments work and what are
the pros and cons of those treatments. It may also be useful to supplement
this with a handout that the patient can take away with them, read and refer
to as needed.
Does it work?
The hard outcome data on patient education is scanty but it is a major
component of all good clinical care. There is good evidence that the more
people understand about their illness and it's treatment the better they
adhere to treatment plans. Psycho-education is a major component of all
self-help programs (e.g., Lampe, 1996). Knowledge about the symptoms,
the natural history of a disorder and the effective treatments has been
shown to improve outcome (Craighead, et. al., 1998)
How do you do it?
1. 1. Remember to use words that the patient can understand. List
the symptoms and signs that the patient has. List the diagnostic criteria
for the disorder. Say that you think that the patient meets criteria for
the disorder and relate it back to their symptoms.
2. Say it is a common the disorder (i.e. you are not alone), describe
the natural history of the disorder and what improvements can be expected
from treatment. Instill hope "many other people have benefited from this
treatment"
3. List the treatments that work and outline the treatment plan you would
recommend for this patient.
4. Invite questions and discuss.
5. Reinforce at subsequent consultations.
Psychoeducation, or what the doctor might say:
Below is an example the minimum that a GP might say when beginning a
psycho-education session with a patient with the specified mental disorder.
F10: Alcohol abuse/dependence:
The recommendations for healthy drinking are less than14 drinks per week
for women, or 28 drinks for men. It seems that you are drinking more than
this. The problem with drinking at your level is that it can damage your
liver, heart and result in depression or dementia. The first thing we
must do is reduce the harm your drinking is doing. The best way to do
cut down is to limit the number of drinks you have and write the total
in a diary. Drink light beer or space your drinking with soft drinks.
Try to have two alcohol free days each week and limit your drinking to
two drinks on other days. Come back and see me in a fortnight and show
me the diary. I expect you to have good and bad days, this can be hard
and scary at first but stick with it and come and see me in two weeks.
Once we get started there are other ways that I can help (motivational
interviewing).
F11: Drug abuse/dependence:
Your drug use is a serious problem (codeine, sedatives or marijuana; if
other drugs refer patient to drug and alcohol service) and we have already
discussed that it is making problems at work and with the family. You
need to decide to quit. The best way to do this is to keep a diary of
your drug use and try to gradually reduce it. Why don't you come back
in a week with the diary and we can then review when you used and why
you used at that time. Once you have decided to quit I can help further
(motivational interviewing).
F20: Chronic Psychosis in relapse.
We've talked about how difficult it is for you to concentrate or to motivate
yourself to do things, and that you are still hearing voices and have
ideas that are different to those of other people. Regular medication
can help control your symptoms. New drugs like risperidone are easier
to take than the older medications. I will begin you on a low dose of
risperidone and I want you to come back and see me in a week. At that
time I'd like to see you with your family or others you live with when
we can discuss other strategies for managing your symptoms like the problem
solving technique and social skills training.
F23: Acute Psychotic Disorder
You've said that you can't think clearly, that you are having strange
experiences and that all this is very frightening. There are a number
of possible reasons for this change in you and they will need to be investigated.
I will refer you to a specialist who will advise about the diagnosis and
treatment. We could arrange for you to go to hospital but it would be
better if we can manage this with you staying at home. In the meantime
I would like you to take some medication that will lessen the strange
experiences and the fear. Until you see the specialist I'd like to see
you most days to make sure you are progressing properly. [make an appointment
with a private psychiatrist or with the community mental health centre,
or discuss the case with the registrar on duty at the inpatient unit]
F31: Bipolar Disorder
You've said that you are very energetic and active, very elated and irritable,
not your usual self at all. I think you have an illness called hypomania
and that if not treated you are likely to spend all your money, and upset
your family and friends, and generally do yourself no good. (If recurrent
episode) I think you should go back on your medication and hopefully will
not need to go back to hospital. I'd like to organize an appointment with
the specialist that looked after you last time. (If first episode) I'd
like to get a specialist opinion and while we wait for that I'd like you
to take medication that should help your mood and energy become more normal.
I'd like to speak to your family about your condition. Later I'd like
to teach you and the family problem solving
techniques to lessen difficulties. (If in depressive phase treat for
Depression).
F32 Depression:
You've said that your mood is low, you've lost interest in things and
there have been other changes as well. These symptoms have lasted for
some time now and are not really explained by what has happened to you,
even though you think that you are in some way to blame. I think you are
suffering from Major Depressive Disorder. Untreated, it is likely to last
for months, during which time you might damage your job prospects and
your friendships. (If depression is moderate or severe say) I think you
need treatment with an antidepressant medication. Once you are started
on the medication I will teach you psychological ways (activity
scheduling, problem solving, cognitive
therapy) to hasten your recovery and help you remain well. I'd like
to see you in a few days and it would be best if your wife/husband/friend
came with you so that we can all work together to get you well. Alternatively
I could refer you to a specialist. Which would you prefer?
F40 Social Phobia:
For years you've become very anxious when in company, in case others notice
that you're anxious, or you say or do the wrong thing. The risk in your
mind is that that they will think you are weak or incompetent and this
is the reason you avoid such situations. This condition is called social
phobia and without treatment it tends to persist, because each time you
avoid a situation, the relief you feel strengthens the fear of that and
similar situations. Antidepressant medication will lessen your anxiety
and make it easier to enter situations and this might suit you. I could
teach you to reduce your anxiety using the controlled
breathing technique, how to view your reactions to situations more
clearly (cognitive therapy), and how to master
feared situations by confronting them in a planned way (graded
exposure). Alternatively I could refer you to a specialist for treatment.
Which would you prefer?
F41 Panic Disorder/Agoraphobia
You have sudden attacks of fear in which your heart beats fast, you can't
breathe and you have other physical symptoms of anxiety. In consequence
you fear you might have a heart attack, collapse and die during one of
the attacks. You have begun to avoid situations in which escape wouldn't
be possible or help couldn't get to you if an attack occurred. The condition
is called panic disorder with agoraphobia. Without treatment it tends
to persist, because each time you avoid a situation the relief you feel
strengthens the fear of that and similar situations. I could teach you
how to control some of your anxiety using the slow
breathing technique, how to challenge worrying thoughts using cognitive
therapy and how to master feared situations by confronting them in
a planned way (graded exposure). Antidepressant
medication will also lessen your panics and make it easier to enter situations
Alternatively I could refer you to a specialist for treatment. Which would
you prefer?
F40.2 Specific Phobia
Many people have excessive fears of snakes, poisonous insects, heights,
closed places, dogs and still water. Mostly these fears have been present
since childhood and mostly people learn to avoid such situations. This
avoidance reinforces the phobia. If your phobia is interfering with your
life and activities too much I could teach you how to confront and master
your fear using graded exposure.
F41.1 Generalized Anxiety Disorder
You're worried about a physical symptom that as far as I can see is not
evidence of a serious illness. You've mentioned that you've had persistent
and uncontrollable worry over everyday things for months. Being on edge
and physically tense is wearing you out. You said that you've been like
this, on and off, for much of your life, but that this spell has gone
on too long. Your condition is called Generalized Anxiety Disorder and
tends to persist. You might choose to learn some psychological strategies
like slow breathing and problem
solving and relaxation to control your worry
and tension. I could treat you with an antidepressant drug that would
reduce your worry. We could do both, so that after you stop the medication
you will still have strategies to manage. Alternatively I could refer
you to a specialist. Which would you prefer?
F41.2 Mixed Anxiety and Depression
You've said that your mood is low, you've lost interest in things and
that you are worried and anxious all the time. These symptoms have lasted
for some time now and are not really explained by what has happened to
you even though you think that you are in some way to blame. I think you
are suffering from Mixed Anxiety and Depression. Untreated, it is likely
to last for months, during which time you might damage your job prospects
and your friendships. I think you need treatment with an antidepressant
medication and with psychological strategies. Once you are started on
the medication I will teach you psychological ways (activity
scheduling, problem solving, cognitive
therapy) to hasten your recovery and help you remain well. I'd like
to see you in a few days and it would be best if your wife/husband/friend
came with you so that we can all work together to get you well. Alternatively
I could refer you to a specialist. Which would you prefer?
F42.2 Obsessive Compulsive Disorder
You've told me that fearful thoughts of harm to you or your loved ones
keep entering your mind no matter how hard you try and resist. To control
your fears, you have been checking or washing repeatedly to the point
that the obsessions and the compulsions interfere with your life to the
point that your life seems dominated by the disorder. Antidepressant medication
will lessen the power of the obsessions so that they are easier to resist.
Additionally I could show you how to manage the compulsions in a planned
way (graded exposure and response prevention)
so that the strength of the obsessions lessens and you become well. Alternatively
I could refer you to a specialist for treatment. Which would you prefer?.
F43.2 Adjustment Disorder
You've been through a tough time. You are overwhelmed by what's happened
to you. It's been difficult to cope and you've been feeling sad and anxious.
Unfortunately medication that calms your nerves takes away your ability
to manage. If we do nothing, your distress will pass, but I'd like to
use this opportunity to teach you ways of coping that hasten recovery
and make you more able to cope in the future. They are Stress
Management/ Structured Problem Solving
. Here is a handout. Read this and come back tomorrow when we can go through
it.
F44 Dissociative or conversion disorder
Sometimes stress or shock can result in physical symptoms. I do not think
that your symptoms are due to a serious physical illness. They could be
the result of stress. I want you to go home, go to bed and rest, then
come back and see me. I'll review your symptoms and then teach you some
ways to cope with stress that are less likely to result in symptoms (Structured
problem solving, progressive muscular relaxation,
communication training).
F45 Unexplained somatic complaints
You've told me that your symptoms trouble you a lot but that no one can
find a cause. I can find no evidence of serious illness but your symptoms
are real to you and do interfere with your life. While your condition
is not common we can help you manage better. We have seen others do well.
Given that we don't understand the cause I suggest that you learn better
ways of coping with stress (structured problem
solving), ways to relax (progressive muscle
relaxation) and ways to begin to enjoy life again, despite the symptoms
(activity scheduling). Alternatively I could refer
you to a specialist who could teach you these things.
F48 Neurasthenia
You've been tired and easily fatigued for some time now. Investigations
have not shown a specific medical cause that we can treat. However, many
people with this problem have had great benefit from straight forward
things like getting your pain under control, sleeping properly and then
gradually beginning to exercise (activity scheduling).
Make an appointment for tomorrow when I can spend time with you and we
can plan it out.
F50 Eating Disorders
You've described problems with dieting, binge eating and vomiting. None
of it makes you happy with yourself, nor are these effective ways of managing
your weight. Unless we do something it will just go on and there is a
real risk that you'll get physically sick and depressed. Lets look at
healthy ways of eating without weight gain. I'll need you to keep a food
diary and note the events that test your resolve. Then I'll teach you
some psychological strategies to help you feel better about yourself and
be in charge of your problems. (structured problem
solving, cognitive therapy, communication
training).
F51 Sleep Problems
You have told me that you are having trouble sleeping. I do not think
that it is because of some disease or condition, only that your sleep
habits have got out of order. Sleeping pills do work, but only for a few
weeks and you are likely to become dependent on them. So we need to put
your sleep habits right. Here is a handout about sleep. I want you to
fill in the sleep chart every day, read all about sleep and follow the
rules for good sleep on the last page of the handout. I'd like to see
you in a week to check progress.
F52 Sexual Disorders in Men
You've described sexual difficulties that occur when you are with a partner.
They don't occur when you are on your own. We will need to make sure there
is no physical cause. There are a number of things I can do. Firstly there
is medication to improve your erection but we will also need to work on
your confidence and your relationship (communication
training, graded exposure). Alternatively
I could refer you to a specialist.
F52 Sexual Disorders in Women
You've described sexual difficulties that occur when you are with a partner.
We will need to make sure there is no physical cause. There are a number
of psychological strategies that might help. We will need to work on your
confidence and your relationship (communication
training, progressive muscle relaxation,
graded exposure). Alternatively I could refer
you to a specialist.
F90 Hyperkinetic (Attention deficit) disorder
You have said that your child can't sit still, is easily distracted and
is impulsive and disrupts others. From what we have seen in the consulting
room I agree. He could have attention deficit disorder. This behaviour
is likely to result in him having difficulty at school and in some cases
becoming identified as bad or uncontrollable. There are two arms to treatment,
the use of medication to increase his attention span, and the development
of a settled home environment that lessens the triggers to his disruptive
behaviour. Medication can only be prescribed by a specialist but you and
I could work in partnership with specialist on how to change things at
home (parent management training) and
at school. You might choose to see a specialist alone.
F91Conduct Disorder
You have told me how worried you are about your child's aggressiveness,
bullying, cruelty, stealing and lying. You're worried that he might get
into trouble with the law. Some children outgrow this phase but many do
not and continue to have trouble as young adults. I will teach you two
strategies, parent management training
and structured problem solving, to help
you manage your child better. Alternatively I could refer you to a specialist.
Which would you prefer?
F98 Enuresis
Your child, even though now in school, is still wetting the bed most nights.
This is called enuresis. It is time to do something about it. I will prescribe
a low dose of an antidepressant drug and this will help the child to be
dry. Your child should take responsibility for managing his bedding when
it is wet, and should keep a list of dry nights on a calendar. You should
reward progression towards being dry. If necessary we can get an alarm
system to wake him the moment he begins to urinate. He should do well.
Z63 Bereavement and other stressors
You have told me how difficult it is since your (spouse/child/parent died)(since
the trauma occurred). While recovery is the rule, there are some ways
of coping with such events. Here is an information sheet (Management of
Mental Disorders: managing loss or bereavement / Management of Mental
Disorders: psychological responses to stress: what to expect and what
to do), read it and discuss it with friends or family. Come back in a
few days to tell me how you are going to put the advice into action.
References and recommended reading:
1. Craighead, W. E., Miklowitz, D. J., Vajk, D. J., & Frank, E. (1998).
Psychosocial Treatments for Bipolar Disorder. In P. E. Nathan & J.
M. Gorman (Eds). A Guide to Treatments that Work. New York: Oxford
University Press.
2. Lampe, L. (1996). A Management Approach to Anxiety. Australian Family
Physician, 25(10), 1561-1567.
Motivational interviewing
What is it?
Motivational interviewing (MI) was originally developed by specialists
working with problem drinkers (see Miller, 1991). MI is a useful technique
to use with people who are initially ambivalent or reluctant to change,
particularly when the problematic behaviour is rewarding (e.g. smoking,
drinking excessively). This technique avoids confronting the client (e.g.,
disagreeing, emphasising evidence of impairment, arguing), as this is
associated with higher levels of resistance and lowers the likelihood
of behaviour change (Miller, Benefield, & Tonigan, 1993). Instead, reasons
for concern and change are elicited from the patient. These are then explored
with the patient in a supportive manner. The goal is to highlight any
discrepancies between present behavior and desired goals, as there is
evidence to indicate that this can trigger behaviour change (Miller &
Rollnick, 1991). Miller and Rollnick (1991) outline five key elements
involved in MI:
1. Express empathy.
2. Develop discrepancy.
3. Avoid argumentation.
4. Roll with resistance.
5. Support self-efficacy.
Does it work?
Studies have shown that the behaviour of the therapist has an influence
on treatment outcome (e.g., Miller , Benefield, & Tonian, 1993). Such
studies lend support to one of the core ideas behind MI, that is, the
more you confront the patient about their problem, the more they will
engage in the problem behaviour (e.g., drinking). MI advocates that the
clinician will be most effective if he or she adopts an empathic approach
and works with the patient to enhance motivation for change. Thus, while
the evidence is promising, further empirical support is needed, particularly,
as there is growing interest in applying this technique to a wide variety
of problem behaviours (see Emmons & Rollnick, 2001).
How do you do it?
Miller and Rollnick (1991) have outlined the process of motivational interviewing
in detail. It is recommended that the following summary is supplemented
with further detailed reading.
1. The first step is to build the patient's motivation for change. It
is assumed that initially, the patient will be ambivalent about changing
and this is described as the contemplation' or 'precontemplation' stage.
Prochaska and DiClemente (1982) have described a six stages of change
model which serves as a guide for understanding how and why people change.
The six stages are pre-contemplation, contemplation, determination, action,
maintenance and permanent exit.
2. There are five strategies that are recommended for building the patient's
motivation for change. These are:
(i) Ask open-ended questions. This is important first step in
order to establish rapport between the patient and yourself. Some examples
include, 'I'd like to understand how you see things. What's brought
you here? What's been the problem?
(ii) Listen reflectively. This can be explained as a way of 'checking',
rather than 'assuming' that you now what the patient means.
(iii) Affirm. This can take the form of compliments or statements
that indicate and appreciation and understanding of the patient's situation.
For example, 'I appreciate how hard it must have been for you to decide
to come here'.
(iv) Summarise. Use summary statements to link information that
has been provided by the patient, to summarise ambivalence (e.g., 'it
sounds like you are torn two ways…..'), and to check that you have understood
him or her correctly.
(v) Elicit self-motivational statements. The goal is to facilitate
the patient's ability to decide upon their own arguments for change,
rather than providing the reasons for them. Ideally, you want the patient
to arrive at statements such as: 'this is serious…, I've got to do something
about this…, I'm going to overcome this problem…'. ```````
3. The next major step is to ascertain how ready the patient is for change.
This can be done by exploring the advantages and disadvantages of the
present problematic behaviour. The aim at the end of this process is for
the patient to realise that the costs of their problem behaviour outweigh
any benefits. Formal assessment methods can also be used to assist with
this process. Feedback about the results on these measures can be used
to enhance motivation and further illustrate any discrepancies between
current and desired behaviour.
For example, Miller and Rollnick (1991) recommend that for drinking problems,
the patient is provided with their scores on a relevant measure and an
explanation about their score in relation to the population (or other
relevant comparison data). It is best to avoid any 'scare tactics' when
presenting this information and it can be prefaced with, 'this may or
may not concern you…'. Eliciting the patient's reactions to this information
is also useful, 'is this what you expected…', how do you feel about this…'.
4. It is suggested that at the end of this stage of assessment a summary
of what has been discussed is provided. This should include (Miller &
Rollnick, 1991, p. 99):
(i) the risks and problems that have emerged from assessment findings;
(ii) the patient's own reactions to the feedback, including any self-motivational
statements that have been made; and
(iii) an invititation for the client to add or correct the summary.
5. The next phase is to continue to strengthen the commitment to change
and to negotiate a treatment plan with the patient.
References and recommended reading:
1. Emmons, K. M. & Rollnick, S. (2001). Motivational interviewing in health
care settings. Opportunities and limitations. American Journal of Preventive
Medicine, 20(1), 68-74.
2. Miller, W., Benefield, R., & Tonigan, S. (1993). Enhancing motivation
for change in problem drinking: a controlled comparison of two therapist
styles. Journal of Consulting and Clinical Psychology, 61, 4550-61.
3. Miller, W. R. & Rollnick, S. (1991). Motivational interviewing:
Preparing people for change. New York: Guilford Press.
Cognitive- Behavioural Therapy (CBT)
What is it?
Cognitive behavioural therapy (CBT) is well established as an effective
treatment for a range of disorders (e.g., anxiety, affective disorders)
(see Nathan & Gorman, 1998). As the name suggests, CBT utilises a combination
of behavioural and cognitive techniques to target a patient's symptoms.
The focus is on teaching patient's how to control their symptoms, correct
faulty thinking patterns and manage their own disorder. Ideally, at the
end of treatment, patients should be able to use the strategies they have
been taught to deal with any future problems and possible return of symptoms.
The content of CBT should be determined according to need and the duration
should be time limited.
Summary of the components of CBT detailed in this document
| 1. Cognitive interventions |
Cognitive therapy |
| |
|
| 2. Behavioural interventions |
Behaviour modification |
| |
Exposure techniques |
| |
Activity scheduling
|
Does it work?
There are a number of studies demonstrating that CBT is effective for
a variety of disorders (e.g., depression, anxiety, schizophrenia, eating
disorders) (see Enright, 1997 for a review). Further, in randomised placebo
controlled trials, CBT has been found to be of comparable effectiveness
to appropriate drug therapy (Andrews, 1993). The effects of CBT have also
been found to be relatively long lasting. Treatment gains have been maintained
at one-year follow-up (e.g., Ladouceur, 2000) and beyond (e.g., Fava et
al., 2001)
How do you do it?
The techniques outlined below are designed to be used in collaboration
with the patient. See below for an explanation of the main techniques
and how to do them.
References and recommended reading:
1. Andrews, G. (1993). The essential psychotherapies. British Journal
of Psychiatry, 162, 447-51.
2. Enright, S. J. (1997). Fortnightly review: Cognitive behaviour therapy-clinical
applications. British Medical Journal, 314, 1811-1816.
3. Fava, G.A., Bartolucci, G., Rafanelli, C., Mangelli, L. (2001) Cognitive-behavioral
management of patients with bipolar disorder who relapsed while on lithium
prophylaxis. Journal of Clinical Psychiatry, 62(7), 556-9.
4. Ladouceur, R., Dugas, M. J., Freeston, M. H., Leger, E., Gagnon, E.,
& Thibodeau, N. (2000). Efficacy of a cognitive-behavioural treatment
for generalised anxiety disorder: Evaluation in a controlled clinical
trial. Journal of Consulting and Clinical Psychology, 68, 957-964.
5. Nathan, P. E., Gorman, J. M. (Eds.). (1998). A guide to treatments
that work. New York: Oxford University Press.
Cognitive interventions
Cognitive therapy
What is it?
Beck (1979) describes cognitive therapy as 'an active, directive, time-limited,
structured approach used to treat a variety of psychiatric disorders (for
example, depression, anxiety, phobias, pain problems, etc)' (p. 3). Cognitive
therapy is based on the idea that the way a person interprets or appraises
a situation is based his or her past experiences, and this focus influences
how he or she thinks and subsequently feels. When a person feels threatened
they selectively pay attention to what they fear and so are limited in
their ability to evaluate the whole situation rationally. The idea behind
cognitive therapy is that modifying the way a person thinks, will change
the way he or she will interpret a situation, which should lead to a subsequent
change in behaviour. For example, a person with depression will often
have a number of negative thoughts, which is a classic 'cognitive symptom'.
Although treating some of the symptoms of depression using behavioural
techniques (e.g., activity scheduling) will be effective, it is also important
to focus on this cognitive symptom directly.
The A-B-C model developed by Ellis (1975) is often used to explain the
influence of the way we think, on the way we feel and behave.
| Activating event (A) |
Belief or reaction to event (B) |
Emotional consequences (C) |
It is commonly assumed that A leads directly to C. However, in most cases,
it is a person's reaction or thoughts in response to an event, B, that
influences how he or she feels. Consider the following example.
Mary presents for a medical certificate saying she fears going to work.
She recently began a new job. She has looked forward to starting her new
role for some time and is keen to make a good impression on her colleagues.
Mary goes out of her way to be friendly toward everyone but finds that
her new colleagues do not make the same effort and sometimes even ignore
her. This makes Mary feel like she is worthless and that there must be
something wrong with her. To make matters worse her boss is very inpatient
and yells at her for no reason. Mary loses her motivation to go to work
and starts to think that she must be 'boring', that people think she is
stupid,(Further enquiry makes it clear that she feels they think incompetent
and not worth bothering with. Mary starts to feel down and gets quite
anxious before going to work.xxxadd D&E steps
Clearly, this was an unpleasant event for Mary to experience when she
started her new job. While, it is not unreasonable to feel upset by her
boss and colleagues reactions, Mary's reaction went beyond this.
Referring back to the ABC model for Mary:
A = Activating event = being ignored by colleagues and boss yelling
at her.
B = Belief or reaction to A = Mary says to herself that she is
boring, stupid, incompetent and not worth bothering with.
C = Emotional consequences = feeling very down, upset, and anxious.
As illustrated above, our beliefs and what we say to ourselves (i.e.,
'self-talk'), have a very strong influence on how we feel. Thus, the aim
of cognitive therapy is to teach patients how to modify their beliefs
(B) about an event, in order to change their emotional reaction
(C).
The next stage, often referred to as D in this model, is where
the patient learns to 'challenge' their negative thoughts and substitute
in more rational beliefs. The end result is E, a new emotional
effect or consequence.
To summarise:
| Activating event (A) |
Belief or reaction to event (B) |
Emotional consequences (C) |
|
Challenge negative or irrational ideas (D)
|
New emotion (E) |
Does it work?
Cognitive therapy has been found to be an effective component of treatment
for a variety of disorders. For example, cognitive therapy is at least
as effective as drugs in the treatment of unipolar depression (e.g., Hollon,
Shelton & Loosen, 1991), panic disorder (e.g., Clark, et al., 1994), and
generalised anxiety disorder (Power et al, 1990). Further, patients who
receive cognitive therapy are also less likely to relapse following treatment
termination (Teasdale et al., 2001)
How do you do it?
Typically, cognitive therapy is not used alone but in conjunction with
other techniques. These techniques will be guided according to the disorder
that is being treated (e.g., when treating anxiety, exposure may be used
concurrently) and cognitive therapy should be tailored accordingly. Cognitive
therapy consists of several key components and specific techniques are
available to guide therapy. These are presented below in a simplified
form, but is recommended that the reader refer to the primary texts to
gain a full understanding. It is also important to note that this form
of treatment is best provided by a clinician specifically trained in this
style of therapy, and the following guide should be supplemented by specialist
training
Key components of cognitive therapy
1. Explain the A-B-C model
2. Identify and elicit negative automatic thoughts (NAT's) and
dysfunctional beliefs
3. Test these NAT's by generating and assessing the evidence for
and against
4. Challenge NAT's and dysfunctional beliefs
5. Generate more rational and realistic counter-statements
1. Explain the rationale behind cognitive therapy and use the A-B-C model
to guide your explanation.
2. One term that is referred to frequently in cognitive therapy is 'negative
automatic thought' (NAT). As the name implies, these are negative thoughts,
occurring automatically in response to a situation or event. These thoughts
can occur either consciously or unconsciously. NAT's are often the focus
of cognitive therapy because they are strongly believed by the person
and these thoughts exert a powerful influence on behaviour and interpretations
of events. For example, a man who reports anxiety when speaking in public
may report the NAT that 'everyone will think he is stupid', which leads
him to avoid such situations. A depressed woman might typically report
the NAT 'everyone hates me' and so withdraw from the people around her.
3. It is useful to ask the patient to monitor his or her thoughts is relation
to certain situations which occur over the coming week. This can be done
in a format similar to the example below.
Example of thought monitoring form
| DATE |
EMOTION(S)
What do you feel?
How bad is it (0-100)?
|
SITUATION
What were you doing or thinking? |
AUTOMATIC THOUGHTS
What exactly were your thoughts?
How far do you believe each of them? (0-100%)
|
4. When the patient returns with examples of their thoughts from the
previous week(s) you can start to work together to test the evidence for
and against the thoughts. The aim of this process is not to tell the patient
what to think, but to work collaboratively and teach the patient how to
challenge their thoughts in a more realistic manner. You can start off
by eliciting more details about the reported situations and asking the
patient to report what thoughts were going through their head at the time.
5. It is important to determine at this stage whether the thoughts the
patient is reporting are rational or whether the thoughts are irrational,
and reflect some of the common thinking errors. These thinking errors
include:
- All or none thinking: some people see things in black or white
categories. This means that they usually see things as being only one
extreme or the other - black or white - no shades of grey. For example,
'I used to be so confident, but now I am hopeless at everything'.
- Overgeneralization: people who engage in this style of thinking
tend to draw conclusions on the basis of one or more isolated events,
and then apply this to other related and unrelated areas of their life.
For example, if someone fails a test they might think, 'I am hopeless
at everything I do'.
- Selective abstraction (filtering): this happens when a person
focuses on a specific detail of an event and takes this out of context.
The person will tend to ignore other important features of the situation
and make unwarranted conclusions. For example, when the person is talking
to someone they might notice them glance away momentarily and conclude,
'they think I'm boring'.
- Discounting or disqualifying the positive: some people
tend to reject successful experiences or positive events by generating
a reason why it does not count. For example, if someone manages to catch
a train all the way to work, they might discount the event by saying,
'it wasn't full today, so it didn't count'
- Jumping to conclusions: sometimes people tend to draw a conclusion
even when there are no facts to support it. A good example, is when
people 'mind read' or think they know what another person is thinking.
For example, they might think 'my friend thinks I'm not worth bothering
with', even though the friend has not said this.
- Magnification or minimization: this is when people assign
too much or too little importance to an event. For example, a person
who makes one mistake in a test might think, 'this is a total disaster,
I'm going to fail my course and get kicked out of the university'.
- Personalisaton: this occurs when a person blames things on
themselves when there is no reason for taking part or all of the blame.
For example, 'I always bring bad luck'.
It can be useful to point these errors out to the patient to make
them more aware of when they are being unrealistic.
6. As discussed, you need to start working with the patient to generate
evidence for thoughts. This can be done by asking a series of questions.
You can start by generating evidence for the thought being true and then
look at the evidence against the thought being true. This can be done
by asking, 'what is the evidence for the thought being true?' and 'what
is the evidence against this thought being true?'. It is useful to do
this in a quite a structured manner and to write it down when you first
attempt this technique with the patient.
|
Evidence for
|
Evidence against
|
|
|
|
Other useful questions for eliciting information are: 'what is actually
true about this thought/situation?, what is not true about this situation?,
are there facts that you are forgetting or not acknowledging?.
7. Then you need to work with the patient to come up with more realistic
or rational interpretations of their thoughts. This can be done by asking
questions such as, 'what's a more reasonable and helpful way of looking
at this situation?, what could you tell yourself next time you have this
thought?, what would a different person say about the thought?, what advice
would you give someone else with this thought?'. These should also
be written down for the patient. Most clinicians find that patients learn
from carrying out and evaluating tasks as homework
8. As you might expect, this is a time-consuming process. The patient
will not necessarily believe their rational first immediately. Ask them
to rate how much they believe the thought before and after you begin examining
other rational alternatives. This should give you an indication of shifts
in the patient's thinking and you should continue to work through this
process until shifts in thinking, small or large, occur.
References and recommended reading:
1. Beck, A. T. (1976). Cognitive therapy and the emotional disorders.
New York: International Universities Press.
2. Beck, A. T., Rush, A. J., Shaw, B. F. & Emery, G. (1979). Cognitive
Therapy of Depression. New York: Guilford Press.
3. Clark, D.M., Salkovskis, P. M., Hackman, A., Middleton, H., Anastasiades,
P., & Gelder, M. (1994). A comparison of cognitive therapy, applied relaxation
and imipramine in the treatment of panic disorder. British Journal
of Psychiatry, 164:759-69.
4. Ellis, A., & Harper, R. A. (1975). A new guide to rational living.
California: Wilshire Book Co.
5. Hollon, S. D., Shelton, R. C., & Loosen, P. T. (1991). Cognitive therapy
and pharmacotherapy for depression. Journal of Consulting and Clinical
Psychology, 59, 88-99.
6. Power, K. G., Simpson, R. J., Swanson, V., Wallace, L.A., Feistner,
A. T. C., & Sharp, D. (1990). A controlled comparison of cognitive-behaviour
therpay, diazepam, and placebo, alone and in combination, for the treatment
of generalized anxiety. Journal of Anxiety Disorders, 4, 267-292.
7. Teasdale, J. D.; Scott, J.; Moore, R. G.; Hayhurst, H.; Pope, M.; Paykel,
E. S. (2001) How does cognitive therapy prevent relapse in residual depression?
Evidence from a controlled trial. . Journal of Consulting & Clinical
Psychology, 69(3), 347-357.
Behavioural interventions
Behaviour modification
Behavioural Assessment? (initial assessment, monitoring
progress, modifying treatment)
What are the behaviour therapy techniques?
These techniques are used to decrease problem or dysfunctional behaviour
(usually excesses) or to increase or learn desirable or functional behaviour.
It is particularly effective for the treatment of externalizing disorders
and for developing prosocial and basic living skills in children or in
adults with an intellectual handicap.
Behaviour modification starts with a thorough behavioural analysis,
which involves specifying and measuring the behaviours to be altered,
and identifying the antecedents and consequences controlling these behaviours.
This analysis is followed by a systematic program which may include altering
the stimuli triggering the unwanted behaviour, shaping up new adaptive
(competing) behaviour, and contingency management (using reinforcers for
increasing desirable behaviour and costs to decrease the unwanted/dysfunctional
behaviour).
After changing particular behaviours, techniques for generalization and
maintenance of gains are discussed, along with relapse prevention.
Does it work?
Behavioural interventions are an important component of treatment for
a variety of disorders. The specific evidence is discussed in relation
to the techniques outlined below.
How do you do it?
Some of the key behavioural interventions and how you do them are outlined
below.
Exposure techniques
What is it?
Exposure techniques are used for all anxiety disorders, particularly
the phobias. Essentially, exposure involves confronting the feared situation/event/activity
so that the fear decreases, or ideally, extinguishes.
Graded exposure is the most commonly used exposure technique. It involves
identifying a patient's fears, and constructing a hierarchy of the least
to most feared situations. A graded approach is necessary because of the
fear it provokes and few people would be willing to confront this immediately
and directly when commencing treatment. Therefore, the individual enters
the anxiety provoking situations in graded steps so that anxiety is evoked,
but not overwhelmingly so. The individual is then instructed to stay in
the situation until their anxiety decreases. By remaining in the situation
until the fear subsides, the person learns that it is groundless.
Systematic desensitization is similar in that it involves exposure to
a hierarchy of feared objects or situations (often in imagination) while
using slow breathing, and/or other relaxation techniques, and cognitive
coping self-statements to cope with the anxiety experienced. On exposure,
the person is assisted to implement the learned relaxation techniques
and use the coping self-statements until the fear subsides. Desensitisation
is most often used when it is impossible to confront the fear (e.g., fear
of flying) but few GPs will have the time or experience and should refer
patients that need this to a Clinical Psychologist.
Does it work?
There are many studies of the use of graded exposure in simple and specific
phobias and in agoraphobia with follow up studies showing that the benefit
is long lasting (e.g., Munby & Johnston, 1980). Exposure is now used as
a component of treatment in social phobia (with cognitive therapy) (Taylor,
1996), in obsessive compulsive disorder (with response prevention) (Abramowitz,
1997), in generalised anxiety disorder (with problem solving and relaxation)
(Ladouceur, et. al, 2000) and in posttraumatic stress disorder with exposure
both to the memories and to situations evoking the memories (Foa et al.,
1991).
How do you do it?
Graded exposure in vivo.
1. It is important to provide a good rationale to the patient when you
introduce graded exposure into treatment. The patient will usually find
the idea of confronting feared situations quite daunting. Typically, these
are situations the patient would have spent a great deal of time prior
to treatment trying to avoid and so this will be an unpleasant task. Therefore,
a good rationale is crucial before beginning any exposure tasks and if
explained properly, the likelihood of the patient actually carrying out
the exposure tasks and complying with treatment is increased.
For example,
'one way of overcoming fear provoking situations that you have avoided
in the past is to confront these situations in a gradual manner. I know
you get very anxious when X happens (e.g., you see a spider, you give
a speech), so I'm not going to ask you to confront your most feared situation
straight away. Instead, over the next few weeks, I will be asking you
to do a number of tasks that will start off quite easy and get harder,
until you are able to do X (most feared situation). While you may still
find X difficult, every time you enter an anxiety-provoking situation,
your fear should decrease (refer to specific everyday examples such as
learning to drive). The more times you so this, the easier it will get,
and eventually you will learn that nothing bad will happen to you. Eventually,
you should be able to confront your feared situation without overwhelming
anxiety'.
2. The next step is to develop an exposure hierarchy in collaboration
with your patient. Ask the patient to write down all the situations/events/activities
he or she avoids. Direct the patient to think of situations that range
from :
- extreme anxiety 95-100/100 (where a large number indicates extreme
distress in the situation) through to
- mild 10/100 (where a lower number indicates mild distress in the situation).
Feared situations are seldom simple, for example a person with agoraphobia
might fear train travel because they are getting further from home (and
help) but also fear crowded trains because escape would not be possible.
While only the patient knows the detail of what they fear, the clinician
must ensure that the exposure situations address the complexity of the
fears.
3. Next decide upon approximately 10 situations (if the hierarchy is too
small then opportunities for improvement is limited) which will be able
to be implemented as part of the patient's exposure plan. When deciding
on situations that are appropriate, try to choose scenes that are specific
(e.g., 'catch bus from A to B at 9:00am Tuesday morning', rather than
'catch the bus') and detailed (e.g., 'have a conversation' is too
vague).
4. Then help the patient organise the situations from least to most feared.
This is not always an easy process. However, there are not set rules for
guiding this process, just try to arrange the hierarchy in a logical,
ascending order. It may be helpful to write the scenes on separate cards
and spend some time arranging these.
5. Ensure that a range of situations have been included in the hierarchy
and that there are no sudden jumps in the levels of distress. If there
are, have the person add intermediate situations or modify one of their
items (if necessary, intermediate steps can be added in once the patient
begins undertaking exposure tasks).
6. The next step is encouraging the patient to begin exposure. Ask them
to enter one of the easiest situations on their own and remain until anxiety
is halved, then instruct the patient to repeat this until there is little
associated anticipatory anxiety about entering the situation. While there
is no exact timeframe for how long the patient should remain in the situation,
ideally, the patient should be encouraged to stay in the situation for
as long as he or she can tolerate (within reason). This should allow ample
opportunity to learn that nothing bad will happen and that habituation
to anxiety will occur. However, there are often practical constraints
that need to be considered. Such constraints will often guide how long
the exposure exercise will last. When a particular exposure exercise is
brief (e.g., 'initiating a conversation with a stranger'), it should be
repeated a number of times.
7. The patient should then move on to the next situation and repeat until
less anxiety occurs.
8. The patient should do exposure at least three to four tasks per week
and you should review progress weekly to ensure he or she is confronting
their fears. Any success must be reinforced, even good effort at a task
that was not successful is a reason for praise. Once mastery of a situation
occurs patients will become pleased and proud and clinicians should reinforce
this.
9. Motivation is often a problem, given the unpleasant nature of what
you are asking the patient to do. At times, you will need to remind the
patient of the rationale behind exposure and encourage him or her to continue
to confront the feared situations until mastery is achieved.
Sample graded exposure hierarchy
Goal: To travel alone by train to the city and back
|
Situation
1. Travelling one stop, quiet time of day
2. Travelling two stops, quiet time of day
3. Travelling two stops, rush hour
4. Travelling five stops, quiet time of day
5. Travelling five stops, rush hour
6. Travelling eight stops, quiet time of day
7. Travelling eight stops, rush hour
8. Travelling all the way, quiet time of day
9. Travelling all the way, rush hour
|
Expected Anxiety
15/100
20/100
30/100
45/100
55/100
65/100
70/100
85/100
100/100
|
Tips:
· ensure that the patient does exposure
repeatedly - even if they feel they have conquered their fears
· within reason, allow the patient to determine
the rate at which they progress through their hierarchy
· sometimes several smaller hierarchies
might be more workable than one large hierarchy, if there are distinct
situations that require attention (e.g., attending social gatherings)
· you can also explain exposure to the
patient as a 'behavioural experiment' that can be used to test out their
fears.For example, if a patient says 'everyone will laugh at me', then
you can set an exposure task that will allow them to test out this belief
· if a patient is extremely anxious or
resistant prior to an exposure task then you can:
- modify their hierarchy
- add more intermediate steps into the hierarchy
- encourage the patient to do the task with a friend or partner
· keep in mind
that a patient's progression through their hierarchy will not always
run smoothly. At different times and for various reasons (e.g., lack
of motivation, a change in personal circumstances), they will experience
setbacks and it will be necessary to remind him or her about the rationale
for exposure and encourage persistence with the hierarchy.
· it may helpful if you ask the patient
to keep a diary, so he or she can record their anxiety levels and any
problems that were encountered.
Special Issues in Obsessive Compulsive Disorder (to be added)
Special issues in Bulimia (to be added)
Special Issues in the treatment of sexual disorders (to be added)
References and recommended reading:
1. Abramowitz, J. S. (1997). Effectiveness of psychological and pharmalogical
treatments for obsessive-compulsive disorder: A quantitative review. Journal
of Consulting and Clinical Psychology, 65, 44-52.
2. Andrews, G., Crino, R., Hunt, C., Lampe, L. & Page, A. (1994). The
Treatment of Anxiety Disorders. Melbourne: Cambride University Press.
3. Andrews, G. & Hunt, C. (1998). Treatments that work in anxiety disorders.
Medical Journal of Australia, 168, 628-634. 4. Foa, E. B.; Rothbaum,
B. O.; Riggs, D. S.; Murdock, T. B. (1991). Treatment of posttraumatic
stress disorder in rape victims: A comparison between cognitive-behavioral
procedures and counseling. Journal of Consulting & Clinical Psychology,
59, 715-723.
5. Ladouceur, R., Dugas, M. J., Freeston, M. H., Leger, E., Gagnon, E.,
& Thibodeau, N. (2000). Efficacy of a cognitive-behavioural treatment
for generalised anxiety disorder: Evaluation in a controlled clinical
trial. Journal of Consulting and Clinical Psychology, 68, 957-964.
6. Munby, J. & Johnston, D.W. (1980). Agoraphobia: long-term follow-up
of behavioural treatment. British Journal of Psychiatry, 135, 418-27.
7. Taylor, S. (1996). Meta-analysis of cognitive behavioural treatments
for social phobia. Journal of Behaviour Therapy and Experimental Psychiatry,
27, 1-9.
8. Treatment Protocol Project (2000). Management of Mental Disorders
(Third Edition). Sydney: World Health Organization Collaborating Centre
for Mental Health and Substance Abuse.
Activity scheduling
What is it?
This technique is mainly used to assist patients with depression. Activity
scheduling is a useful strategy to teach patients who have both lost interest
in doing things they enjoy and who find it difficult to do basic daily
tasks. It is particularly important to increase pleasurable activities
when people feel depressed, as they feel less inclined to engage in activities
that are a source of pleasure and satisfaction. Similarly, when people
are not involving themselves in activities they consider pleasant, this
can make them feel depressed. This creates a vicious cycle and in order
to break this pattern of inactivity patients need to learn how to keep
active when they feel down. Activity scheduling is a behavioural technique
designed to mobilise the patient and to increase the range and frequency
of pleasant activities engaged in. The overall aim is to teach patients
how to increase their activities in a structured and organised manner,
thereby increasing mood. Activity is the key, and mastery of tasks, pleasant
activities, or exercise should be reinforced.
Does it work?
Activity scheduling is an effective behavioural treatment for depression
(see Lewinsohn & Gotlib, 1995).
How do you do it?
1. If a patient is not engaging in their usual activities, both routine
(e.g., household duties) and pleasant (e.g., going to the movies), then
it will be important to explain to the patient why they need to continue
doing these activities. For example, 'you've told me that you no longer
have the energy or motivation to do what you need to do and you have stopped
doing things you enjoy. People often don't feel motivated when they are
feeling down and sometimes stop doing the things they need to do and also
stop doing the things they enjoy. It is important that you don't stop
doing these things as the less you do the worse you will feel, and the
worse you feel the less you will do.'
2. Ask the patient to tell you what things they are doing now and write
these down. Then, ask the patient to rate their sense of achievement and
how much pleasure they derive from performing these activities (on a scale
from 0 to 6, where 0 = no pleasure or sense of achievement, 6 = high pleasure
and sense of achievement).
3. The next step is to ask the patient to list all the things they should
be doing but are not doing at the moment (e.g., grocery shopping). Then
ask the patient to list at least ten things they would like to be doing
and used to enjoy (e.g., meeting a friend for coffee, for further suggestions
refer to 'Pleasant things to do', Management of Mental Disorders (2000),
page 225).
4. If possible, activities should be arranged hierarchically - easiest
to hardest - and each week, beginning with the easiest items, one to two
activities will be chosen. Where necessary, complex activities (e.g.,
starting a course) should be broken down into smaller steps.
5. Discuss with the patient that it is important to try and achieve
a balance between pleasurable activities and activities that are not pleasant
but must be done.
6. With the patient, show them how to plan their activities in a structured
manner. You can do this by going through their day hour by hour for the
coming week or use the handout in Management of Mental Disorders (2000),
on page 223-224.
7. Make sure you start off slowly and only schedule 1-2 pleasant activities
in the first week. Do not try and fill every hour of the day. Even if
the patient only does one pleasant activity during the week, this is better
than doing none at all and will help give the patient a sense of mastery.
You can increase the number and range of activities in the coming weeks.
Don't forget to remind the patient to rate their sense of pleasure (P)
and achievement (A) after completing the activity.
8. Ask the patient to record any other activities that occur and were
not pre-planned. Ask them to rate their (P) and (A) for these too.
9. Remind the patient to bring their activity schedule to their next
appointment. Review what went well and what did not go so well. Provide
encouragement and try to build on what was achieved the previous week.
10. Encourage the patient to continue planning their activities until
they resume their normal routine.
Sample Activity Schedule
Date: 1st March
|
Hours
|
Activity
|
Ratings
|
| 7-8 AM |
Go for walk |
(P) |
(A) |
| 8-9 AM |
|
2 |
4 |
| 9-10 AM |
|
|
|
| 10-11 AM |
|
|
|
| 11-12 AM |
Do grocery shopping |
1 |
5 |
| 12-1 PM |
|
|
|
| 1-2 PM |
|
|
|
| 2-3 PM |
|
|
|
| 3-4 PM |
Telephone friend |
3 |
3 |
| 4-5 PM |
|
|
|
| 5-6 PM |
|
|
|
| 7-8 PM |
|
|
|
| 8-9 PM |
Read a book |
4 |
2 |
| 9-10 PM |
|
|
|
| 10-1 PM |
|
|
|
Rating scale for sense of pleasure (P) and sense of achievement (A)
| 0 |
1 |
2 |
3 |
4 |
5
|
6
|
| |
|
|
|
|
|
| NONE |
MILD
|
MODERATE
|
GREAT
|
|
Tips:
- encourage patient to set aside time to plan their day (e.g., the
night before)
- suggest that the patient start the day with activity that will provide
both pleasure and achievement
- explain how exercise has been shown to help alleviate depressed mood
(e.g., Lane & Lovejoy, 2001) and try to encourage the patient to make
time in their day for this activity
- encourage the patient to be flexible - reschedule activities as needed
and add other activities as they occur.
- aim for quality not quantity (e.g., 15 minutes of walking is better
than aiming for a 1 hour run).
References and recommended reading:
1. Lewinsohn, P. M. & Gotlib, I. H. (1995). Behavioral theory and treatment
of depression. In E. E. Becker & W. R. Leber (Eds.), Handbook of depression
(pp. 352-375). New York: Guilford Press.
2. Lewinsohn, P. M., Munoz, R. F., Youngren, M., & Zeiss, A. M. (1978).
Control Your Depression. New York: Prentice Hall Press.
3. Lane, A. M. & Lovejoy, D. J. (2001). The effects of exercise on mood
changes: the moderating effect of depressed mood. Journal of Sports
Medicine & Physical Fitness. 41(4):539-45.
4. Tanner, S. & Ball, J. (2000). Beating the Blues. A Self-Help Approach
to Overcoming Depression. Southwood Press.
5. Treatment Protocol Project (2000). Management of Mental Disorders
(Third Edition). Sydney: World Health Organization Collaborating Centre
for Mental Health and Substance Abuse.
Relaxation strategies
What is it?
Relaxation is not a panacea and is seldom used on its own. There are
a number of relaxation techniques, including guided imagery, controlled
breathing, progressive muscle and isometric relaxation. Relaxation involves
voluntarily releasing tension and reducing arousal of the central nervous
system. Arousal may produce hyperventilation and so learning to breathe
more slowly in a controlled manner counteracts this effect. Muscles also
become tense when someone is anxious, so it is important to teach patients
to develop an awareness of excessive muscle tension and what situations
produce it. This can be taught through a series of exercises where the
patient is instructed to progressively tense and then relax the muscles
throughout the body. This procedure needs to be taught by a skilled practitioner
and practised for a period of time before it can be effectively implemented
in anxiety-provoking situations. Isometric relaxation is an abbreviated
form of muscle relaxation that can be quickly invoked in anxiety-provoking
situations. Guided imagery can assist with various forms of relaxation
by providing a script and images of peaceful surroundings
Does it work?
While relaxation strategies are often considered to be an effective component
of treatment for a variety of disorders (e.g., social phobia, panic attacks),
there is no specific evidence to suggest that relaxation is essential.
Thus, relaxation is most effective when used as a one component of treatment,
rather than as treatment itself (Barlow et al., 1998). Typically, relaxation
strategies are included in the early stages of treatment as they are a
skill that can be taught easily to the patient, can provide a sense of
control over anxiety symptoms and impart a sense of mastery in the early
stages of treatment. Some patients are afraid that being relaxed might
lead to loss of control and could lead to panic. They will do better if
they use PMR and progress very gradually. Supervision is essential.
How do you do it?
Progressive muscle relaxation (PMR):
1. As with any technique, explain the rationale for PMR to the patient:
'today I will be teaching you a relaxation technique that, if practiced
regularly, will help you feel less uptight and less tense. When you feel
anxious and worried you tend to experience tension in various parts of
your body. For example, many people feel tension in their neck and shoulders,
others in their back or jaw, and some in their head or around their eyes.
The idea behind progressive muscle relaxation is to teach you how to become
more aware of when and where you feel tension in your body. To teach you
this, I will be asking you to moderately tense the muscles in your body,
one by one, starting with your hands and moving down to your feet. Once
you've tensed a particular muscle, and held the tension for about 7-10
seconds, I will then ask you to relax and allow the muscle to go limp
for about 15-20 seconds. This will allow you to experience a sense of
relaxation before we move on.'
Answer any questions and provide more details as necessary.
2. Ask the patient to get comfortable in the chair and clear his or her
mind of any worries or thoughts. Explain that clearing the mind may not
happen readily at first, but it will become easier with practice. Some
people find it useful to think calming expressions to themselves when
using this technique such as: 'relax', 'let go of any tension', 'be
calm'.
3. The patient should then practice the slow breathing method for about
a minute. 'Now I would like you to breathe in for 3 seconds, 1 - 2
- 3, and out for 3 seconds, 1 - 2 - 3.' You can also ask them to imagine
that the tension is flowing out of their body with each breath out.
4. Ask the patient to continue to breathe slowly in and out, and to curl
their hands into a fist. Let them hold the tension for 7-10 seconds, and
then relax the muscle. You may ask them to notice the looseness in their
hand now it is relaxed and to contrast this with the tension just felt
in this muscle. Also, make sure that the patient is tensing their muscles
moderately and that he or she is not experiencing any pain. Further, when
letting go of the tension the patient should let go instantly and feel
the muscle go immediately limp.
5. Continue to instruct the patient to tense and relax his or her muscles
in the following order:
- Lower arms - bend your hand down at the wrist, as though you
were trying to touch the underside of your arm, then relax.
- Upper arms - tighten your biceps by bending your arm at the
elbow, then relax.
- Shoulders - lift your shoulders up as if trying to touch your
ears with them, then relax.
- Neck - stretch your neck gently to the left, then forward,
then to the right, then to the back in a slow rolling motion, then relax.
- Forehead and scalp - raise your eyebrows, then relax.
- Eyes - screw up your eyes, then relax.
- Jaw - clench your teeth (just to tighten the muscles), then
relax.
- Tongue - press your tongue against the roof of your mouth,
then relax.
- Chest - breathe in deeply to inflate your lungs, then breath
out and relax.
- Stomach - push your tummy out to tighten the muscle, then relax.
· Upper back - pull your shoulders forward with your arms at your side,
then relax.
- Lower back - while sitting, lean your head and upper back forward,
rolling your back into a smooth arc thus tensing the lower back, then
relax.
- Buttocks - tighten your buttocks, then relax.
- Thighs - while sitting, push your feet firmly into the floor,
then relax.
- Calves - lift your toes off the ground towards your shins,
then relax.
- Feet - gently curl your toes down so that they are pressing
into the floor, then relax.
6. As you progress through the muscles, it is useful to periodically
remind the patient to clear away any thoughts or worries from their mind,
and to keep all the other muscles in the body relaxed as they progress
through the exercise.
7. At the end, allow the patient to remain still for a few minutes and
experience the feeling of relaxation throughout the body. Ask the person
to slowly openly their eyes.
Tips:
- if the patient prefers, you can record the exercise on to a cassette
to facilitate practice.
- when at home, the patient should find a quiet place to practice this
technique.
- remind the patient that to benefit from PMR he or she will need to
practice this form of relaxation at least once a day.
- making a regular time to relax, such as on awakening, will increase
the likelihood of the patient using this technique.
- 15-20 minutes of PMR per day is ideal, but 5 minutes is better than
nothing!
Slow breathing:
1. Provide the rationale for this technique:
When you get anxious your rate of breathing increases. This overbreathing
is often referred to as 'hyperventilation'. When you overbreathe you breathe
out too much carbon dioxide which leads to a decrease in the level of
carbon dioxide in the blood. The decreased level of carbon dioxide causes
or worsens a number of symptoms such as breathlessness or light-headedness.
You may experience these symptoms if you have panic attacks. To get rid
of these symptoms, the level of carbon dioxide in the blood must be steadied.
One way of achieving increased levels of carbon dioxide is to breathe
into a paper bag. A large proportion of the air you breathe out is carbon
dioxide, therefore, by re-breathing your old air you are taking higher
amounts of carbon dioxide into your lungs.
Although breathing into a paper bag is simple and effective, it may
not always be convenient or socially appropriate to pull out your paper
bag in public! Additionally, although breathing into a paper bag is effective
during a panic attack, this method cannot prevent hyperventilation in
the future. An alternative method which is less obvious to other people
and more effective in the long run is the slow breathing exercise. This
method will help you to control your hyperventilation. Also, by learning
slow and regular breathing habits you will help to prevent future episodes
of hyperventilation and other symptoms of panic.
The following exercise is to be practised four times every day for
at least five minutes each time, AND at the first signs of panic or anxiety.
Combining slow breathing with relaxation is particularly helpful.
(To be practised regularly and at the first signs of anxiety or panic).
1. Hold your breath and count to 6 (do not take a deep breath).
2. When you get to 6, breathe out and say the word relax to yourself
in a calm, soothing manner.
3. Breathe in and out slowly through your nose in a six-second cycle.
Breathe in for three seconds and out for three seconds. This will produce
a breathing rate of 10 breaths per minute. Say the word relax to yourself
every time you breathe out.
4. At the end of each minute (after 10 breaths) hold your breath again
for 6 seconds and then continue breathing using the six-second cycle.
5. Continue breathing in this way until all the symptoms of overbreathing
have gone. It is important for you to practise this exercise so that it
becomes easy to use any time you feel anxious. It is helpful to time it
using the second hand of your watch or nearby clock.
References and recommended reading:
1. Andrews, G., Crino, R., Hunt, C., Lampe, L. & Page, A. (1994). The
Treatment of Anxiety Disorders. Melbourne: Cambridge University Press.
2. Bourne, E. J. (1995). The Anxiety and Phobia Workbook (Second Edition).
USA: New Harbinger Publications Inc.
3. Barlow, D. H., Lawton Esler, J., Vitali, A. E. (1998). Psychosocial
Treatments for Panic Disorders, Phobias, and Generalized Anxiety Disorder.
In P. E. Nathan and J. M. Gorman (Eds.). A Guide to Treatments that
Work. New York: Oxford University Press.
4. Davis, M., Eshelman, E. R., & McKay, M. (1995). The Relaxation &
Stress Reduction Workbook (Fourth Edition). USA: New Harbinger Publications
Inc.
5. Treatment Protocol Project (2000). Management of Mental Disorders
(Third Edition). Sydney: World Health Organization Collaborating Centre
for Mental Health and Substance Abuse.
Skills training
What is it?
Skills training involves carefully constructed combinations of various
cognitive and behavioural strategies in a manner designed specifically
to treat the particular disorder and/or the specific difficulties the
person is experiencing. Training involves the development of skills needed
to deal with the situation that is problematic.
Does it work?
Various types of skills training are recommended for a range of disorders.
The specific evidence for the various skills training approaches is discussed
below.
How do you do it?
The different types of skills training (e.g., problem-solving) and how
to do them is discussed below.
Problem-solving skills training
What is it?
Problem-solving skills training involves teaching the patient to follow
a series of systematic steps to enhance their sense of control over difficulties
that are encountered. Problem-solving is easy to teach and easy to learn,
and can be applied to a variety of different problems such as: 'threatened-loss
(e.g., of an important relationship or of personal status), actual loss,
conflicts in which a person is faced with a major choice (e.g., whether
or not to leave a situation, take on a new role), marital and other relationship
problems, work difficulties (e.g., how to alter current working relationships),
study problems, coping with boredom, difficulties concerning child care,
and dealing with handicaps resulting from either physical or psychiatric
illness' (Hawton & Kirk, 1989 p. 407).
Does it work?
Studies indicate that problem-solving is a useful component of treatment
for patients experiencing a wide range of difficulties such as depression
(Craighead et al., 1998), anxiety (Andrews et al., 1994), and adjustment
disorders (Sahler et al., 2002).
How do you do it?
Before you begin, ensure that that patient's problem(s) can be clearly
specified (this can take some time) and that the patient's goals seem
realistic. Once this has been established, there are six main steps that
you can begin to teach the patient:
Summary of steps in structured problem solving
1. Define the problem
2. List all the possible solutions
3. Evaluate advantages and disadvantages of each possibility
4. Choose the best strategy or combination of strategies
5. Plan how to implement chosen strategies
6. The chosen course of action is then implemented and the outcome reviewed.
1. Define the problem. It is important to clearly define
the patient's specific problem(s). For problems that are not clearly defined
(e.g., a patient reports 'financial difficulties') it is important to
direct the patient to be more specific (e.g., 'how are your financial
difficulties causing you problems?'). At other times, problems will occur
episodically (e.g., 'difficulties with work colleagues'). In these instances,
ask the patient to describe a recent situation when the problem occurred.
Make sure you cover all of the patients concerns and write all of their
specific problems down. Of these problems, decide with the patient which
problem needs immediate attention or which problem is the easiest to solve.
It is important that you only consider ONE problem at a time.
2. Generate and list all possible solutions. Then generate a list
of possible solutions with the patient. This phase is often referred to
as 'brainstorming', and you ask the patient to suggest as many solutions
as possible, even they seem absurd or ridiculous. Encourage the patient
to be creative and to remain non-judgmental at this stage. If the patient
has difficulties generating possible solutions, make some suggestions
to get the person started.
3. Evaluation. Briefly discuss the advantages and disadvantages
of each possible solution.
4. Choose a solution. Then evaluate the potential solutions in
terms of their consequences, how feasible they are for the person to implement
and how well it meets the person's goals. Sometimes the patient should
be encouraged to choose the solution that is most practical or that can
be most easily applied, even if it is not ideal. It may also be useful
to combine some of the solutions.
5. Planning. Once the action most likely to solve the problem,
and which is practical for the person to carry out, is selected, it is
useful to plan in detail how the solution will be carried out. This increases
the likelihood that the plan will be carried out and that the problem
will be resolved. (taken from MMD) The following checklist (adapted from
a checklist developed by Ian Falloon) applies to any problem and will
be helpful in pinpointing any pitfalls or obstacles in the solution plan.
q Does the individual have the necessary resources (e.g., time, skills,
equipment, money) or are you able to arrange the necessary resources,
or personal or expert help?
- Does the individual have the agreement or co-operation of other people
who might be involved in the plan?
- Does everyone in the problem solving exercise know exactly what they
need to do and when they need to do it? Setting specified times or deadlines
will minimise the risk of procrastination.
- Have all the steps been examined for possible difficulties?
- Has the individual planned any strategies for coping with likely difficulties?
- Has the individual planned any strategies for coping with any consequences
that may arise? For example, if the individual applies for a job, what
happens if he or she does not succeed? Or if they get a new job and
have not considered what the demands of the job might entail?
- Have difficult parts of the plan been rehearsed? (e.g., a telephone
call, conversation or interview)
- How will the steps of the plan be monitored? If the plan involves
a number of people it will be useful to nominate a co-ordinator to monitor
progress and to prompt and remind people when they need to do the things
they agreed upon. Include this monitoring as part of the plan so that
everyone agrees and is prepared to be reminded.
- Has a time and place been set for a review of the overall progress
of the plan?
6. Review. The chosen course of action is then implemented and
evaluated. Some modifications to the plan might need to be made and unexpected
difficulties should be discussed. If it was not successful at all, another
course of action might need to be selected, implemented, and the outcome
again evaluated. The patient should be praised for any effort he or she
has made, and where possible, successful outcomes should be rewarded.
Below is a structured problem-solving handout designed for use in the
longer consultation as part of the Better Outcomes in Mental Health Care
initiative.
Structured problem solving (Click
here to go to a printable page)
Step 1: What is the problem?
Think about and discuss the problem or goal carefully then write down
exactly what you believe to be the main problem or goal. The more time
spent defining a problem that is specific, and potentially solvable, the
better.
Step 2: List all possible solutions
Brainstorm and put down all ideas (generate 10 as a minimum), even
bad ones. List all possible solutions without any evaluation of them at
this stage.
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| 3 |
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| 6. |
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Step 3: Discuss each possible solution
Quickly go down the list of possible solutions and assess the main advantages
and disadvantages of each one.
Step 4: Choose the best or most practical solution
Choose the solution or combination of them that can be carried out most
easily with your present resources (time, money, skills, etc.)
Step 5: Plan how to carry out the best solution
List, in small steps, how you intend to implement the solution. Identify
the resources needed and the main problems that need to be overcome. Practise
difficult steps. Take all the information needed with you (addresses,
names, phone numbers).
| Resources needed: |
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| Problems to overcome: |
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| Step 3. |
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Step 6: Record progress on the day by ticking above. Review how well
the solution was carried out. Feel good about all efforts. Revise
your plans if necessary. Continue the problem solving process until you
have resolved your stress or achieved your goal.
References and recommended reading:
1. Andrews, G., Crino, R., Hunt, C., Lampe, L. & Page, A. (1994). The
Treatment of Anxiety Disorders. Melbourne: Cambridge University Press.
2. Catalan, J., Gath, D. H., Anastasiades, P., et al., (1991). Evaluation
of a brief psychological treatment for emotional disorders in primary
care. Psychological Medicine, 21, 1013-1018.
3. Craighead, W. E., Miklowitz, D. J., Vajk, D. J., & Frank, E. (1998).
Psychosocial Treatments for Bipolar Disorder. In P. E. Nathan & J. M.
Gorman (Eds). A Guide to Treatments that Work. New York: Oxford
University Press. 4. D'Zurilla T.J. & Goldfried M. R. (1971). Problem
solving and behaviour modification. Journal of Abnormal Psychology,
8, 107-126. 5. Falloon, I. (Ed.). (1988). Handbook of behavioral family
therapy. New York: Guildford Press.
6. Mynors-Wallis, L., Davies, I., Gray, A., et al. (1997). A randomised
controlled trial and cost analysis of problem-solving treatment for emotional
disorders given by community nurses in primary care. British Journal
of Psychiatry, 170, 113-119.
7. Mynors-Wallis, L. M., Gath, D. H., Lloyd-Thomas, A. R., Tommlinson,
D. (1995). Randomised controlled trial comparing problem-solving treatment
with amitriptyline and placebo for major depression in primary care. The
British Medical Journal, 310, 441-445.
8. Nezu, A. M. (1986). Efficacy of a social problem-solving therapy approach
for unipolar depression. Journal of Consulting & Clinical Psychology,
54, 196-202.
9. Sahler, O. J.; Varni, J. W.; Fairclough, D. L.; Butler, R. W.; Noll,
R. B.; Dolgin, M J; Phipps, Sean; Copeland, Donna R; Katz, Ernest R; Mulhern,
Raymond K. (2002) Problem-solving skills training for mothers of children
with newly diagnosed cancer: A randomized trial. Journal of Developmental
& Behavioral Pediatrics, 23(2), 77-86.
10. Schulberg, H. C., Block, M.R., Madonia, M. J.. Scott, C.P., Rodriguez,
E., Imber, S.D., Perel, J., Lave, J., Houck, P.R., Coulehan, J. L. (1996).
Treating major depression in primary care practice. Eight-month clinical
outcomes. Archives of General Psychiatry, 53, 913-919.
Anger management
What is it?
As the name suggests, anger management techniques aim to help the patient
to better 'manage' or regulate their anger, rather than eliminate their
anger entirely. In general, the goals of treatment are to teach the patient
both cognitive and behavioural skills to prevent an anger response occurring
when it is not appropriate. Typically, cognitive behavioural techniques
such as relaxation, cognitive restructuring, problem-solving, and stress
inoculation, are used in the treatment of anger problems. One common approach
to treating anger was developed by Novaco (1975). Novaco extended Meichenbaum's
stress inoculation training (SIT), which was originally developed for
treating anxiety, and adapted it for use with anger problems (Meichenbaum,
1975). Essentially, patients are taught coping skills and then given an
opportunity to practice these skills in containable situations (e.g.,
using role-play). The relationship between thoughts, emotions and behaviour
is also explained to the patient, with an emphasis on teaching him or
her how to regulate their thoughts and emotions to prevent an inappropriate
anger response.
Does it work?
In the last 20-years, the most common approach used in anger management
has been cognitive-behavioral therapy (CBT). A recent meta-analysis (Beck
& Fernandez, 1998) indicated that on average, people with anger problems
who are treated using cognitive behavioral techniques, do better than
control subjects. Importantly, this effect was significantly different
from what would be expected to occur by chance. CBT is therefore considered
the optimal treatment for anger problems and continues to be used widely.
How do you do it?
The approach outlined here is based on Navoco (1979) and can be supplemented
with other techniques, such as problem-solving, as appropriate. Stress
inoculation interventions are divided into three phases: cognitive preparation,
skill acquisition, and application training and each of these will be
discussed in turn (although a thorough reading of Navoco 1975 is recommended).
As with all treatments, different parts of the programme will be more
relevant for some patients than others, and you will need to adapt the
programme to the needs of individual patients.
Cognitive preparation. This stage may take a few sessions.
1. Firstly, you need to educate the patient about anger and explain the
difference between adaptive and maladaptive anger. Provide examples.
2. Then you will identify the individual's anger patterns. This is best
done by asking the patient to monitor their anger during the week and
ask them to record details about the situation, what happened, how they
reacted, and any other information you may consider relevant. Have them
tune into the physical sensations that occur when angry (muscle tension,
feelings of heat etc).
3. Next, introduce anger-management techniques that can be used by the
patient when faced with conflict and stress. These include relaxation,
cognitive therapy and problem-solving.
Skills acquisition. Again, you may need to spend a few sessions
teaching and practicing the following techniques.
4. The next task is to teach the patient cognitive and behavioral skills,
which will assist them to reduce their arousal levels. Standard cognitive
therapy techniques, such as how to modify interpretations and expectations
of anger inducing events, should be taught (refer to cognitive therapy
section). It is common for patients with anger problems to have high expectations
of themselves and others. It will therefore be important to challenge
any irrational thoughts or beliefs and help the patient develop alternate
ways of interpreting events.
5. Teaching the patient how to use self-instruction is also recommended.
However, this is not simply a matter of teaching the patient to use statements
such as 'don't get upset'. You need to teach the patient how to apply
statements to specific situations. This is more effective than using one
simple statement, as this one statement may be incongruent or inappropriate
for the situation at hand, and thus serve to anger the individual further.
To facilitate anger management, the patient must learn how to apply the
self-instruction technique broadly. Novaco (1979) outlines a series of
stages in the regulation of anger that make this process more manageable.
These are:
(i) preparing for the provocation;
(ii) impact and confrontation;
( iii) coping with physical arousal;
(iv) coping with cognitive arousal
(iv) subsequent reflection;
(v) conflict unresolved;
(vi) conflict resolved.
In the first stage, explain to the patient that he or she will need to
prepare for the situation at hand and modify any expectations they may
have. Although not all situations can be anticipated, patients with chronic
anger problems will tend to get aroused in fairly similar or predictable
circumstances (you can usually get an indication of this from the patient's
monitoring). In the second stage of anger regulation, the patient needs
to learn how move into the 'problem-solving response mode' (p. 270) and
generate statements that make them feel in control of the situation.
(Add an example that illustrates the cognitive work/coping strategies
in an adult and with children)
In the next stages, the patient needs to monitor their arousal levels
and implement coping strategies as necessary. Should the conflict remain
unresolved, the patient should also be prepared to use self-instructions
to stop themselves dwelling on the situation and use self-instruction
to manage arousal levels in the face of unresolved anger.
The following table from Novaco (1979, p. 269) provides useful examples
of self-instructions that the patient can use to regulate anger.
Self instructions for the regulation of anger
Preparing for a provocation
This could be a rough situation, but I know how to deal with it.
I can work out a plan to handle this.
Easy does it.
Remember, stick to the issues and don't take it personally.
There won't be any need for an argument. I know what to do.
Impact and confrontation
As long as I keep my cool, I'm in control of the situation.
You don't need to prove yourself. Don't make more out of this than you
have to.
There is no point in getting mad. Think of what you have to do.
Look for positives and don't jump to conclusions
.Coping with arousal
My muscles are getting tight. Relax and slow things down.
Time to take a deep breath. Let's take the issue point by point.
My anger is a signal of what I need to do. Time for problem solving.
He probably wants me to get angry, but I'm going to deal with it constructively.
Subsequent reflection
- Conflict unresolved
- Forget about the aggravation. Thinking about it only makes you
upset.
- Try to shake it off. Don't let it interfere with your job.
- Remember relaxation. It's a lot better than anger.
- Don't take it personally. It's probably not so serious.
- Conflict resolved
- I handled that one pretty well. That's doing a good job.
- I could have gotten more upset than it was worth.
- My pride can get me into trouble, but I'm doing better at this
all the time.
- I actually got through that without getting angry.
6. The next important step is to teach the patient anger-management skills.
The goal is to teach the patient how to use skills that are incompatible
with anger, such as relaxation. Progressive-muscle <relaxation>
(PMR) is recommended. PMR teaches patients how to become aware of the
areas where they are tense and provides a sense of control over their
arousal levels.
7. Verbal communication and problem-solving skills also need to be taught
to the patient, as it has been found people with anger problems tend to
lack such skills. An outline of these techniques is provided elsewhere
(link to communication and problem-solving) and can be incorporated into
anger management training.
Application training.
This is the final stage and again, will need to be spread over a number
of sessions.
8. Patient's now need to be given opportunities to apply their newly
acquired repertoire of cognitive and behavioural anger-management skills.
Initially, this can be done by asking the patient to imagine anger inducing
scenes and have them apply their techniques imaginally. This should then
progress to role-playing a variety of anger provoking situations with
the patient. Then, once sufficient mastery has been achieved, the patient
should move to in vivo practice. Imaginal, role-play and in vivo practice
situations can be arranged in a hierarchy, from least to most anger provoking,
to ensure that patient's practice these skills in a gradual manner to
ensure that they do not become overwhelmed.
References and recommended reading:
1. Beck, R. & Fernandez, E. (1998). Cognitive-behavioral therapy in the
treatment of anger: a meta-analysis. Cognitive Therapy and Research,
22(1), 63-4.
2. Novaco, R. W. (1979). The cognitive regulation of anger and stress.
In P. C. Kendall & S. D. Hollon (Eds.). Cognitive-Behavioral Interventions.
Theory, Research, and Procedures. New York: Academic Press.
Communication training
What is it?
The aim of communication skills training is to teach individuals and families
how to discuss their thoughts constructively and successfully. Sometimes
it may be necessary to make a simple request, such as asking for a favour
or for someone to change his or her behaviour in some way. At other times
people may want to talk about very important and complicated issues without
causing major arguments and hostility.
An important point to remember about interpersonal communication is that
some people will react in an angry and hurt manner even when an individual
has communicated politely. Inappropriate behaviour in response to polite
and reasonable requests or statements is a sign that the other person
may have difficulties with some aspects of their own interpersonal communication.
It is important to be able to recognise inappropriate behaviour in others
so that individuals do not continue to blame themselves for other people's
shortcomings.
Does it work?
Communication training, and variants of this training, have been used
to treat a wide variety of problems and disorders. The application of
communication skills has been broad and includes students with learning
disabilities (e.g., Brunello-Prudencio, 2001), parent-adolescent conflict
(e.g., Barkley et al., 2001), carers (Done & Thomas, 2001), alcohol and
drug dependence (Monti & O'Leary, 1999) and medical students (Winefield
& Chur-Hansen, 2000). Despite this variety of applications, the results
tend to be favorable. However, the exact components of this training that
lead to the desired changes in behaviour are unclear. Thus, training should
be tailored to suit the individual based on the evidence for their particular
communication skill deficit.
How do you do it?
The following guidelines, taken from the Management of Mental Disorders
(2000), provide simple strategies that will help you teach your patient
to improve their communication skills. The basic rule is to keep messages
simple, clear, and positive.
1. Making clear, simple statements or questions. Clear and simple
statements are always important. The rules for making clear, simple statements
or questions are outlined below.
- Use short statements or questions
- Ask one question or make one request at a time
- Be specific (e.g. Instead of saying, "I'd like you to try getting
up earlier" say, "I'd like you to try and get up by 10 o'clock".)
- Avoid strong emotional statements (e.g. "I can't stand this disgusting
mess!")
2. Praising someone. Everyone needs to be appreciated and told
that they are OK. Sometimes, however, people forget to express their positive
feelings about other people. Explain that if you praise people for their
good behaviours, nice appearance, etc., they are more likely to continue
with those behaviours. Just as important, praise can help others to feel
good about themselves. Rules for praising someone:
- Look at the person
- Say exactly what he or she did that pleased you
- Tell the person how you feel
- Give praise for even small accomplishments - do not wait for major
change
- Praise people immediately after they do something pleasing
- Avoid 'back-hand' compliments (e.g. "That was a really nice thing
to do, but...")
3. Asking someone to do something. Explain that if you want someone
to behave in a particular way or do something for you, you are not likely
to be successful if you sound like you are 'nagging', or demanding, or
making the other person feel guilty in some way. Generally, if you want
to ask someone to do something in particular, you should state clearly
exactly what you would like that person to do. You should also tell the
person how much you appreciate his or her effort. A request that is phrased
in a nice way is more likely to be successful and is less likely to cause
resentment. Rules for asking someone to do something:
- Look at the person (make eye contact)
- Say exactly what you would like that person to do (be specific)
- Say how you feel
You may like to use phrases such as:
- "I would really appreciate it if you would...."
- "It would make a big difference to me if you would help me with the
...."
- "If you could ... I would really feel a lot more relaxed."
Remember that your tone of voice and your body language also give very
strong messages. There is no point in asking someone to do something if
you are standing with your hands on your hips and speaking in an angry
or sarcastic manner.
Remember also that sometimes even clear and pleasant requests will be
ignored. Perhaps the request was unreasonable. Or maybe the other person
was feeling too troubled or too inconsiderate to help.
4. Expressing negative feelings. Negative feelings include such
things as anger, frustration, disappointment, sadness, envy, and fear.
If negative feelings are not expressed, other people will never know that |